The following terms and conditions apply to your access and the use of this Site. You agree to be bound by these terms and conditions without limitation or qualifications by accessing any page of this Site.
You also agree to waive all claims and rights relating to the use of this Site against (“Hotel Essence” or “we”), including all claims and rights for any direct, indirect, punitive or consequential damages howsoever arising from your use of this Site.If you do not accept these terms and conditions, please immediately discontinue your access to this Site.
The material and/or information in this Site, including but not limited to the services, products, data, text, graphics, audio, video, links or other items, are provided by Hotel Essence on an “as is” and “as available” basis.
We do not make any express or implied warranties, representations or endorsements including but not limited to any warranties of title, non-infringement, merchantability, usefulness, operation, completeness, accuracy, satisfactory quality, reliability and fitness for a particular purpose arising from your use of this Site. We also disclaim such warranties, representations or endorsements sought to be imposed on us to the fullest extent permitted by law.
We shall not be responsible for any damages suffered as a result of your use of the information in this Site and we are not liable for any indirect, punitive or consequential damages howsoever arise from your use of this Site or the information contained herein.
We also do not warrant or represent that access to the whole or part(s) of this Site, the materials, information and/or functions contained herein will be provided uninterrupted or free from errors or that any identified defect will be corrected, or that there will be no delays, failures, errors or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system.
The information contained in this Site may include technical inaccuracies or typographical errors. We reserve the rights to make changes, corrections and /or improvements to the content of this Site without notice at our absolute discretion. Your continued use of this Site following the posting of changes means that you accept the changes.
All trademarks, service marks and logos displayed in this Site are the exclusive properties of Hotel Essence and/or their respective third party proprietors as identified in this Site and are protected by applicable indian and international laws. These trademarks, service marks or logos shall not be reproduced, downloaded, copied, modified or otherwise used without our express prior written consent.
This Site and its content, including but not limited to the information, designs and software are the exclusive properties of Hotel Essence and are protected by applicable indian and international laws.
Save and except for non-commercial individual use, no part or parts of this Site may be modified, copied, distributed, retransmitted, broadcast, displayed, performed, reproduced, published, licensed, transferred, sold or commercially dealt with in any manner without our express prior written consent.
You hereby irrevocably agree to indemnify and keep us indemnified against all liabilities, claims, losses and expenses, including any legal fees that may be incurred by us in connection with or arising from (1) your use or misuse of this Site and the services provided herein; or (2) your breach of these terms and conditions howsoever occasioned; or (3) any intellectual property right or proprietary right infringement claim made by a third party against us in connection with your use of this Site.
The failure by us to enforce at any time or for any period any one or more of these terms and conditions shall not be a waiver of them or of the right at any time subsequently to enforce all terms and conditions herein.
These terms and conditions shall be governed by and are to be construed in accordance with the laws of India
Information We Collect
We require you to provide certain information about yourself when you register with this Site to request for certain information and/or services. We also collect information when you respond to requests for feedback. The information we collect may include information from which you may be personally identified such as your name, contact details, occupation and/or credit card details. We may also collect personally identifiable information of a third party for example your travel companion(s) names and their contact details. Unless otherwise indicated, the information we request is optional. We will specify which information is mandatory at the appropriate data entry point. This Site only collects personally identifiable information with your knowledge and express consent. You are entitled not to submit your personally identifiable information or to decide what communications you want to receive from us. However, incomplete information may affect or prevent the processing of certain transactions.
For example, not providing a name will prevent the processing of reservations.When you visit this Site, we may also collect the IP address of your computer. We may use technology to record other information that identifies your computer and tracks your behavior on the Site. We use IP addresses to analyse trends, administer the Site, track users’ movements, gather broad demographic information for aggregate use and to better meet your needs and help make it easier for you to find information in the future.
How We Use Your Information
We use personally identifiable information collected from this Site for the following purposes to provide you with the requested information and/or services such as making a reservation, fulfilling a request for information or completing a product order and purposes directly related thereto to communicate with you in relation to the products and services offered by us and the relevant advertising campaigns and/or promotional activities to perform market research to improve our products and services We may use the information you provide us to send you e-mail, fax and other communications. All email newsletters and promotional offers will provide you with an opportunity to opt out of receiving future issues of the same.
Sharing and Disclosure of Your Information
The personally identifiable information, including personally identifiable information of a third party, provided by you will be used within the Hotel Essence to offer a personalised experience to you and may also be disclosed in the following circumstances to our bank for authorisation of transaction and for payment to third parties engaged to provide services under contractual requirements and to use it only to perform such services to any successor pursuant to an asset sale, merger, consolidation, restructuring, reorganisation, liquidation or other similar transaction involving the Hotel Essence if we believe such disclosure is required by law, regulation or securities exchange requirement or for the protection of persons or property Access to Personally Identifiable Information Please be reminded to regularly review and update your personal identifiable information. You can review, update and/or correct your information by contacting our customer service officer and requesting an access form. Likewise enquiries and complaints may be lodged with us. Please note that in an effort to prevent the unauthorised disclosure of your personal identifiable information, you may be asked to provide proof of identity or other authentication materials together with the completed access request form.
We use commercially reasonable steps to protect your personally identifiable information we collect from any loss, misuse, modification, unauthorised or accidental access or disclosure, alteration or destruction. However, due to the pace of development of internet technology and other factors beyond our control, we cannot guarantee that communications between you and our server will be free from unauthorised access by third parties.
1. A refund request usually takes 7-10 business days to reflect in the customer’s account depending on the bank/wallet used for payment.
2. To cancel, request should be done within 5 minutes.
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